• Database and Supporter Care Manager
  • Full Time
  • London
  • £43000.00 - £48000.00 per annum + flexi, hybrid working USD / YEAR
  • Salary: £43000.00 - £48000.00 per annum + flexi, hybrid working
  • Consultant: Lucy Honeyman
  • Contact Number: 020 7939 7439
  • Expiry Date: 2022-08-16

Database and Supporter Care Manager
International Medical Charity
Hybrid, 2 days/week in Islington office

This incredible team working for medical rights in international marginalised communities is seeking a Supporter Care and Database Manager to take responsibility of the Raiser’s Edge database and lead on the migration to Salesforce as well as manage two juniors and lead on all aspects of supporter care and database best practice.
You’ll need to be pro active but willing to learn, have lots of enthusiasm but you don’t have to know everything immediately! You will have full ownership of your role, sitting in the 10 strong Fundraising team. There is a lot of scope for progression and learning as the charity expands and grows, it also wants each team member to develop their career as they wish.

Database Management and Development
* The management, development and operation of the charity’s fundraising database.
* Developing and documenting processes and procedures as part of a regular review and improvement of data usage.
* Training, coaching and monitoring performance of all database users.
* Developing efficient processes to capture and record data considering the needs of the end user.
* Managing the Direct Debit claim and the import of regular giving donations including Standing Orders and Payroll Giving.
* Proactively support the Finance team with regular income reconciliations.
* Ensuring all donors are thanked according to internal guidelines.
* Liaising with teams to add insight to their understanding of MAP’s data & how it
can be used.
* Manage the selection of supporter records for communications, taking into account supporter preferences, target audiences and legal requirements.
* Creating selections, segmentations, imports, exports and reports and supporting other teams to carry them out where appropriate.
* Ensuring Gift Aid is claimed in compliance with the latest legislative requirements.
* Managing key relationships with external suppliers, including the response handling agencies.
* Playing a key role as a team player in a small charity, willing to communicate with donors or take on ad-hoc tasks when necessary.
Other responsibilities
* To support statistical and other analysis by the marketing team to assist in planning and budgeting
* To support the fundraising team in the development models of donor behaviour to guide strategic management of the donor base for fundraising
* Develop and maintain appropriate fundraising performance reports, liaising with finance and fundraising as appropriate.
* Prepare and manage budget plans providing regular reports, performance analysis and recommendations to minimise costs while keeping within budget.
* Any other duties as required by the senior manager and commensurate with the post.

There are travel opportunities as every team member is encouraged to visit the project work in areas such as Gaza. Everyone is very passionate about the cause and you will see the direct benefits of your hard work as part of this small, highly effective and outstanding organisation.

If you are interested in finding out more, please send your CV to lucy@charitypeople.co.uk

Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We want to do this because we know greater diversity will lead to even greater results for the charities we work with.

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