• Director of People and Operations
  • Full Time
  • London, Bristol, Manchester
  • Up to £45000 per annum USD / Year
  • This position has been filled.
  • Salary: Up to £45000 per annum
  • Consultant: Kate Headford
  • Contact Number: 020 7939 7439
  • Expiry Date: 2025-05-20

Director of People and Operations

Location: Either in London, Bristol, Manchester or Newcastle-Flexible working considered


Full time: 35 hours per week

Salary: £45,000

AKT is an incredible charity that provides safe homes, mentoring and support to ensure that no LGBTQ young person needs to choose between a safe home and being who they are. They are the UK’s national LGBTQ Youth Homelessness charity. Founded in 1989 the charity operates service centres in major cities in the UK to provide support to over 2,000 vulnerable young people a year.

Charity People are excited to be recruiting for a Director of People and Operations to join as a member of the senior management team and will be directly supervised by the Deputy CEO. This role will sit within one of AKT’s service centres’ and lead the People and Operations Directorate.


About the role:


As Director of People and Operations, you will be motivated by the mission of AKT and have familiarity with issues of the LGBTQ+ community and homelessness/housing. This is a dynamic varied role which will provide oversite and direction to AKT’s People and Operations functions to ensure that teams, workspaces and infrastructure work together to create a supportive and transparent environment for all stakeholders.


Main duties


  • You will Lead and develop the operational strategy for the People and Operations, including all ‘operational’ external contracts e.g. with respect to HR, IT, office accommodation, external administrative service providers (and other areas as agreed with the DCEO).
  • Manage the People and operations functions with advice and guidance from the People Manager, Operations Manager and Volunteer Manager.
  • To implement and supervise a new innovative impact and evaluation model for the charity, and to ensure all policies and procedures are compliant with relevant reporting bodies.
  • To maintain operational improvement and organisational change management processes of the charity with collaborative support from the EDI taskforce, Leadership Team and Board of Trustees.

We’re looking for a collaborative and strategic people and operations individual with strong organisation skills to support the charity’s ongoing growth. You will champion the charity to continue to develop to meet the changing needs within HR management, operations management and change management. You will be driven and require a combination of hands-on practicality and strategic vision. Experience in the charity sector is desirable but not essential.

Closing Date: 2nd February 2022 at 12 pm

First stage Interviews: W/C 7th February

We actively encourage applications from candidates from diverse backgrounds. We particularly encourage applications from Black, Asian, Minority Ethnic groups, transgendered identities and disability groups who are currently under-represented within AKT to apply. Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.