Do you have extensive experience leading a Data team and CRM transformation projects?

You may be CRM Manager keen to gain experience in a more strategic Head of capacity?

We are thrilled to be partnering with ETF – Education & Training Foundation to support in recruiting a 1-year maternity contract Head of Data & Insight.

Salary: £60,300 + Excellent benefits
12 Month Fixed Term Contract
Full-time

Hybrid, with every Thursday in the office

Start Date: 17^th February 2025

ETF is the workforce development body for the Further Education and Training sector. They work in partnership with others to deliver professional learning and development for teachers, trainers and leaders.

As Head of Data & Insight you will report to Association Director Digital, Data and Technology and lead a team with three direct reports, Analytics Manager, Data Manager, CRM Business Manager.

Main responsibilities include:

• Responsible for the creation, launch and successful implementation of ETFs first data strategy including data roadmap within 12-month plan of deliverables
• Lead on the annual Data roadmap planning and quarterly steering group meetings, with support of senior colleagues and direct reports
• Lead all aspects of maintenance and development of various customer data related systems, applications, databases including CRM with respective team members, setting annual product roadmaps for D365 CRM. To oversee system maintenance and upgrades, ensuring minimal impact on users and the CRM Roadmap.
• Ensuring technology, applications and databases processing customer data are GDPR and DfE compliant at all times, with support from the DPO
• Lead on the Analytics, CRM and Data roadmap in relation to the enhancement of analytics and insights for the ETF, optimising reporting, analysis, and evaluation
• Leverage PowerBI as ETFs preferred data visualisation and end reporting tool, acting as project sponsor for the organisation roll-out, adoption and engagement with PowerBI, to standardise and ease the speed and accuracy of reporting.
• Orchestrate data governance activities across the ETF and be responsible for managing data governance standards and processes to support fast paced and trustworthy delivery

Essential criteria:

• ETF use Dynamics 365, so this would be highly desirable, as many of the connecting systems are Microsoft (e.g. Azure)
• CRM transformation experience.
• Proven experience of non-profit data management in a data-led environment
• A track record of success in delivering outcomes and beneficial change through data and insight
• Exceptional and demonstrable managerial, organisational and planning skills

Interview: ASAP – 1st stage online

2^nd in person (most likely early Jan 2025)

Please note a DBS check may be a requirement from an ETF funder, due to handling sensitive data.

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