• Head of Operations
  • Contract
  • London
  • Up to £48000 per annum USD / YEAR
  • Salary: Up to £48000 per annum
  • Consultant: Joseph Curran
  • Contact Number: 020 7939 7439
  • Expiry Date: 2022-08-12

Job Title: Head of Operations

Location: Anywhere in the UK (fully remote position)

Hours of Work: Full time; 35 hours per week

Contract: FTC – 3-6 months; temp-perm potential

Salary: circa. £48,000 per annum

Charity People is thrilled to be working in partnership with The Centre for Youth Impact! This is a fabulous education charity determined to ensure that all young people in the UK have access to high quality services that support their social and emotional learning.

Their vision is clear, and they work collaboratively with partners across the UK youth sector to develop shared approaches to learning, evaluation and continuous improvement.


As the Head of Operations, you will play a critical role in enabling the Centre for Youth Impact to achieve its mission to progress thinking and practice in impact measurement in youth work and provision for young people, so that all young people have access to high quality programmes and services that improve their life chances.

The Head of Operations will lead and “own” a range of core infrastructure functions for the Centre, including co-ordinating and overseeing the allocation of appropriate resources across the Centre’s many projects/areas of work. This is a role that will have a profound impact on the organisation’s success.


Resource planning and allocation

  • Maintain the Centre’s pipeline tracker, ensuring that all income generation opportunities are allocated to a relevant Lead/SLT member, and taken through a decision-making process regarding application
  • Management and oversight of the Centre’s new Fellows Network
  • Co-ordinate the use of and contracting with Associates
  • ‘Ownership’ of the Centre’s capacity planning process, including reporting to SLT as required on forecasting capacity needs
  • Participate in organisational strategic reviews, making decisions on how to prioritise where limited resources are focused across the different activities and projects the Centre is working on.
  • Support the organisation’s business and strategy planning cycle
  • Share reports with the Board on key capacity and resourcing issues

Operations oversight

  • Co-ordinate the transition of the organisation to a new CRM (Salesforce)
  • Support the Leads to manage projects ‘end to end’ effectively and efficiently through project initiation, risk management, time tracking, status reporting and budget management for their project portfolio
  • Establish and continuously improve office information systems and procedures to ensure an efficient and effective service, undertaking reviews of systems and procedures as necessary
  • Oversight of day to day HR-related processes, including payroll and recruitment
  • Co-ordination of the annual appraisal process
  • Collaborate with Senior Leadership to ensure awareness of risks and to seek support and senior level insight where required
  • Promote collaborative working across the organisation
  • Regular liaison with outsourced finance provider alongside support for specific finance processes
  • Managing the Centre’s IT infrastructure, equipment allocations and use of office space
  • Line management of team/administrative assistant as required

Board support and reporting

  • Schedule, coordinate and minute Board meetings, and subcommittee meetings as required
  • Produce and compile Board papers in advance of meetings
  • Maintain records of Board membership
  • Ensure Board meetings are run properly and in compliance with all relevant legislation
  • Support the onboarding and induction of new Trustees
  • Communicate and liaise with Trustees between meetings as required

The ideal candidate will be someone with wide reaching experience that touches on disciplines relating to HR, Operations and Strategy, Finance and Planning, and an all-round team player with a tenacious spirit. You will be running at the helm with the senior leadership team, and be deeply committed to the organisation’s mission!

There is an office space in Barbican which is available for use to those who wish to use it. The organisation has a drive to broaden their workforce across the country, so please do apply, wherever you might be (it is fully-remote after all!).

We are looking to fill this role fast, so even if you’re not interested in the potential for it to go permanent, please do apply all the same if this role has piqued your interest!

To apply: please submit a copy of your most recent CV and a brief cover letter explaining your suitability for the role and your desire to work for the organisation!

CV deadline: dynamic; CVs will be considered on a rolling basis.

Looking forward to hearing from you!

Charity People actively promotes equality, diversity, and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

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